Treat dispute types as the ‘unit of change’ to reform our justice system

The Unified Payments Interface (UPI) transformed payments. In the process, it streamlined transactions, connected banks and enabled ecosystem players to build citizen-centric solutions. In 20 years, credit card companies got just 9 million point-of-sale terminals to merchants, whereas, just eight years after its launch, India already has 350 million UPI QR codes. The UPI journey