Disney+ Hotstar is back online after a brief outage during the India vs England 3rd ODI match at the Narendra Modi Stadium in Ahmedabad. The streaming platform had experienced a widespread outage earlier in the day, affecting users across India on mobile, web, and smart TVs. After the stream was back, some users still took to social media platform X (earlier Twitter) to report issues with changing commentary and video quality. Some affected users claimed that they were being unable to select English commentary and were experiencing difficulties with adjusting their tvideo resolution despite having a high-speed internet connection. Hotstar has yet to officially acknowledge the outage or its cause. However, we at the TOI Tech desk checked the stream on the OTT platform’s app on both Android and iPhone and it seemed to work just fine for us.
What problems users faced with Disney+ Hotstar live stream of India vs England 3rd ODI
Here are some of the posts shared by users who were allegedly facing issues with Disney+ Hotstar’s live stream of the 3rd ODI of India vs England:
One user shared a screenshot of the outage, wrote: “@DisneyPlusHS @DisneyPlusHSP Hotstar looks down. Can’t play anything out there.. #hotstar #hotstardown”
Replying to the user’s complaint, Disney+ Hotstar’s help page wrote: “Hi! Let us help you through this. Please DM us your subscribed mobile number and device make/model and we’ll get back to you at the earliest -”
“Hotstar down kya,” another user wrote.
A third person wrote: “Heyy @hotstar_helps @DisneyPlusHS What is the issue ??”
Some users even complained about not being able to select English commentary and experiencing difficulties with video resolution despite having a high-speed internet connection.
“@disneyplusHSTam @hotstar_helps In #INDvsENG Odi match couldn’t change the Audio settings and the quality settings. Please do the needful.” a fourth user wrote.
A fifth user asked: “Hotstar is showing only Hindi Commentary and not allowing to switch!! Same for all ??”
A sixth user also confirmed: “Neither I can switch commentary and neither I can change quality absolutely pathetic from hotstar”
Meanwhile, another user suggested a temporary way to fix the issue: i
