Fans have hit back at PrettyLittleThing for putting chocolates inside their parcels after suspending accounts for ‘unusual high returns activity’.
The British fast fashion giant took to X, formerly known as Twitter, to inform their buyers about the extra edible treats in their parcels this week.
The company wrote: ‘UK DOLLS, From today, check your PLT parcels carefully as we’ll be adding some Cadbury Delight samples for you to try, for a limited time only… Let us know what you think.’
But their followers were less than impressed and asked PLT how they were meant to order anything with their accounts blocked.
One said: ‘How about you stop banning peoples account for returning items instead of a sample of chocolate?’
The British fast fashion giant took to X, formerly known as Twitter , to inform their buyers about the extra edible treats in their parcels this week
Last week, social media users posted screenshots of the email from PrettyLittleThing that said their account had been deactivated
Last week, shoppers argued that the fast fashion brand wouldn’t receive so many returns if their clothes had better sizing and quality
‘I don’t want a chocolate bar, I want free returns,’ another customer wrote.
Another quipped: ‘All 2 of your customers seeing as you banned the rest of us!!!’
Last week, social media users posted screenshots of the email from PrettyLittleThing that said: ‘In accordance with our terms and conditions, following a review of your account activity and unusual high returns activity, we have reached a decision to deactivate your account.
‘This will mean you cannot place any further orders. We’re sorry if this causes you any inconvenience.
‘If you still need to make a valid return, please do so through our returns portal.’
Shoppers argued that the fast fashion brand wouldn’t receive so many returns if their clothes had better sizing and quality.
Their followers were less than impressed and asked PLT how they were meant to order anything with their accounts blocked
Britain has been experiencing a heatwave over the past coming days, with some towns and cities getting up to 28 degrees.
Others raised concerns about the sweet treats melting all over their clothes and preventing them from getting a refund.
One wrote: ‘Who decided it was a good idea to put CHOCOLATE in a parcel when it’s 20C+ outside & ban your customer base?’
Another commented: ‘So what happens when the chocolate melts all over the clothes since we are in a heatwave and they want to return??? Will you ban them too and refuse to take responsibility??? Sickening.’
A third questioned: ‘Then can I return my chocolate-covered clothes? Or will my account be banned for that?
Some are calling for shoppers to boycott the company over their recent decisions on returns and have started the hashtag BOYCOTTPLT to make their frustrations heard
The firm also banned free online returns for shoppers and began charging a fee of £1.99 per item being sent back.
Customers fumed over the decision and called the move ‘the snakiest thing’ they have seen all year.
Some are calling for shoppers to boycott the company over their recent decisions on returns and have started the hashtag BOYCOTTPLT to make their frustrations heard.
One wrote: ‘Everyone needs to just #BOYCOTTPLT deactivating accounts because we’ve returned stuff (which we’re allowed to do) after charging for the returns and keeping people’s royalty money! Then ignoring everyone! Disgusting! #plt #prettylittlething @OfficialPLT #BOYCOTTPLT’
Whereas another penned: ‘Boycott @OfficialPLT absolutely disgusting that you have deactivated mine and so many other accounts! How about you get your sizing right and be more honest about the quality then you wouldn’t get so many returns #boycottplt #prettylittlething.’
This comes after PrettyLittleThing billionaire founder Umar Kamani tied the knot with Nada Adelle in May in a four-day celebration that cost the couple £20million.
MailOnline has contacted Pretty Little Thing for comment.